Refund & Return Policy

Notice
Import duties,taxes and charges are not included in the item price or shipping charges.These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior buying.

Returns
Please contact us before you sending items back, and we don’t accept returns without contacting us. Shipping and handling fees are not refundable. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the real color of items is exactly the same as shown on photos.

 We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy below carefully. We refuse return the items without any quality or size problems  Wedding dresses are fitted garments. So wedding dress alternation is common and might be needed.

All our gowns allow one size up or down for your peace of mind. You can alter it locally when you receive it.

Bridal sizes do not correspond to your regular dress size and there are many different size charts too.

So please do NOT buy by your normal dress size.

When you measure, please make sure you wear the same or similar intimate apparel and

shoes you are planning to wear on your wedding day.

1). You must contact us within 3 days (72 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return. Garuntee time is 30 days after receive it .

1.1 Cancellation: Any change or cancel, Please make it within 3 days after you place an order after this condition 
2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer`s responsibility.it is buyer`s responsibility to pay for the shipping fee of sending back and exchange.  

4)No Refund: Worn, Perfumed, Altered or without the original Brand&Labels.

5) Not fit for you(with wrong size), the quality problem 

6 No Refund: Custom-madePetite or Discount Price ,Clearance sale  and Made to your Specification andsize-related problems

7).If you are not satisfied with the items for your own reasons, except it's a customized dress  or  promotional dress, you can also get the refund if the products are returned within 3  days with original tag and package. Only you are required to pay 15% restocking fee and the  two ways shipping cost.

8).As for custom made size and color ,we will not accept return .
To complete your return, we require a receipt or proof of purchase.

9)We can not accept the exchange the personal information or canceling after your order has been shipped

10)We dont refund shipping fee , all of the shipping fee need you pay

11) Some Items is included free return service (only USA ) please contact us within 2 days and then ship it back within 15 days after receive it 

**Note that :Normally,The Accounting department will pay all debt in every at end of the month then Please kindly wait 1-3 days and check with your bank account**

 Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. That is if you find the gown do not fit quite well, you can first turn to the local tailor for the adjustment, which is easier and more convenient.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nirvana14.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nirvana14.com 

step of asking refund 

1. Please contact us within 2 days after receive it 

2. Send some pictures 4-5 pictures and explain what is the problem

2.2 : For size-related problems: We send the item that size your application based on our size chart.

2.2.1 Please provide a high-quality photo of the size label if you received a product of the wrong size.

2.2.3  Please measure the product and provide high-quality photographic evidence if the size differs from the seller's size guide.

3.Poor quality 

Please provide high-quality photographic evidence of the defective product with markings on all the defective areas.

After get your item back and approve it the money will return to your card within 3-25 days if any late please contact your Bank.

Shipping
To return your product, you should mail your product to: support@nirvana14.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.