Please contact us before you sending items back, and we don’t accept returns without contacting us. Shipping and handling fees are not refundable. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the real color of items is exactly the same as shown on photos.
Please contact us within 2 days after you received it . and send it back within 15 days after receive it
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Clearance sale collection
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 221 Dix Rd Apt29 Jefferson City Missouri 65109.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
step of asking refund
1. Please contact us within 2 days after receive it
2. Send some pictures 4-5 pictures and explain what is the problem
2.2 : For size-related problems: We send the item as your request size according our size chart .
2.2.1 Please provide a high-quality photo of the size label if you received a product of the wrong size.
2.2.3 Please measure the product and provide high-quality photographic evidence if the size differs from the seller's size guide.
Please provide high-quality photographic evidence of the defective product with markings on all the defective areas.
After get your item back and approve it the money will return to your card within 3-25 days if any late please contact your Bank.